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Why You Should Apply Customer Service Feedback At Your Company
In a competitive market, the customer is king. As an organisation, the surest way to thrive in the ecommerce industry is to keenly listen to our clients. Through our customers’ feedback, we are able to reassess, re-strategize and improve on various sectors of our company to enhance its ability to
Tips and Hacks: learnings from a CS course.
Before anything else, I want to state right out of the door that these findings are observations I have personally made over time and found useful to my role as a customer service agent in the Ecommerce industry. I don’t have statistics or hard evidence, they’re simply learnings