If you're running an online store, you already know how powerful customer reviews can be. They build trust, drive conversions, and help shoppers feel confident clicking that "Buy Now" button. But getting great reviews (and making sure they actually help you sell more) isn't always easy.
Both Kudobuzz and Loox are popular Shopify review apps with strong reputations in the e-commerce space. However, they take very different approaches, and choosing the right one can have a big impact on the look and feel of your store, overall customer experience, and even your wider marketing strategy. We're going to take a look at both offerings, consider what types of businesses might want to use each app, and give you an understanding of their costs.
Quick comparison: Kudobuzz vs. Loox
What is the Kudobuzz product reviews app?
The Kudobuzz Product Reviews app is a user-friendly review platform built specifically for merchants who want results without complexity. It helps online stores collect and showcase their best customer reviews, while providing the analytics and SEO tools needed to turn reviews into revenue.
If you're running a small to medium-sized business that values simplicity without sacrificing power, Kudobuzz might feel like exactly the software you need. It's not just a simple review collector but also a comprehensive review solution that provides everything essential while keeping things remarkably straightforward. Reviews, collection tools, SEO optimization, and analytics are all bundled up into one intuitive app. Kudobuzz gives you lots of ways to request reviews through;
After purchase email and follow-ups: Smart timing based on customer behavior ensures requests arrive at the perfect moment.
QR codes: Revolutionary feature that lets you capture reviews in-person at retail locations, pop-ups, trade shows, or events.
Social media imports: Bring in reviews from Etsy, Amazon, AliExpress, Google, Facebook, Ali Baba, and more with just a few clicks.
CSV imports: Transfer reviews from any previous platform quickly and easily.
Furthermore, if you're using platforms like Shopify, Wix, Weebly, or BigCommerce, Kudobuzz integrates seamlessly. You can use your review data to track performance, measure conversion impact, and optimize your social proof strategy. It also includes flexible reward programs where customers can earn discounts using coupons for leaving reviews, and multiple incentive types that you control completely.
With Kudobuzz, your reviews work harder for your SEO, too. They automatically appear as rich snippets in Google search results, integrate with Google Shopping, and include all the structured data search engines love.
The advantages of Kudobuzz
Kudobuzz's standout features make it exceptional for businesses that want formidable tools without complications. For starters, pricing is completely transparent – you see exactly what each tier costs and what you get. As your store grows, you can scale smoothly without surprise fees or hidden charges. Additionally, setup takes minutes, not hours or days. Most merchants have their review system live within 15 minutes. And if you need help? Live chat support responds in under 2 minutes, email support delivers same-day solutions, and you even get personal onboarding calls. Perhaps most importantly, Kudobuzz maintains this balance of being sophisticated enough for serious businesses, but simple enough that anyone can use it confidently.
Loox: Aesthetically pleasing reviews made simple
Now let's talk about Loox. Coming in, it’s fair to say it is a popular app for merchants. And it's easy to see why. Their visuals are great! If you want your products to shine with beautiful photo and video reviews, Loox might be a good match.
Loox focuses heavily on visual reviews, based on the belief that multimedia reviews "are the most powerful way to capture attention and build deeper connections.” Loox's customers can upload photos and videos alongside their written reviews, and they will be displayed in eye-catching review galleries right on your product pages. You'll also have access to over 7 display widgets that you can customize to fit your brand. Furthermore, they're solely focused on Shopify, which means their product is built specifically for that platform with:
- Pre-built review request emails
- Review popups that strategically appear while shoppers browse
- Discount incentives that encourage more people to leave reviews
The downsides of Loox
For starters, Loox is significantly lighter on integrations than Kudobuzz.
If you're running on Wix, Weebly, BigCommerce, or other platforms, Loox won't work for you at all – it's Shopify-only. Kudobuzz works across multiple platforms, giving you flexibility if you ever want to migrate or run multiple stores on different systems.
Loox's security rating on Security Scorecard sits at 72/100, which, while not critically low, may raise some concerns for businesses that prioritize stronger security postures. Also worth mentioning is the fact that you are required to upgrade your plan from the basic entry-level one to accept video reviews, advanced customization, and bulk review imports – features that Kudobuzz includes even on the free plan.
Loox's pricing can get complicated once you're past its 'Beginner' tier, which starts at a flat $12.99/month for 100 monthly orders (at the time of writing). Their next tier(s) operate as a "pay-as-you-go" model, which means extra charges as your order volume increases at a rate of $40 per additional 300 orders (at the time of writing). This can make budgeting difficult and costs unpredictable as you grow. Additionally, Loox lacks the QR code collection feature that makes Kudobuzz so valuable for businesses with physical touchpoints. If you do pop-ups, retail locations, markets, or events, you simply can't capture those in-person reviews with Loox.
Should I pick Kudobuzz or Loox?
Choose Kudobuzz if…
You want a complete review solution that works across multiple platforms (Shopify, Wix, Weebly, BigCommerce, Shoplazza, Webflow), need diverse collection methods including QR codes for in-person reviews, value transparent pricing with all features included, want exceptional support with live chat and personal onboarding, and prefer a platform that scales predictably as you grow.
Choose Loox if…
You're exclusively on Shopify, primarily focus on visual content, don't need in-person review collection, and are comfortable with pay-as-you-go pricing that increases with order volume.
Loox alternatives
Loox is well-known for its emphasis on photo and video reviews, but its pricing structure can become costly as your store grows, and its Shopify-only limitation restricts flexibility.
Other alternatives include the likes of:
- Kudobuzz (complete solution with QR codes and multi-platform support)
- Judge.me
- Reviews.io
- Okendo
- Fera
- Rivyo
- Opinew
Each of which offers useful features, from visual content to various integrations. However, many of these platforms rely on tiered pricing or require additional fees for advanced functionality.
Comparing Kudobuzz with Loox
At Kudobuzz, we offer a full-featured alternative to Loox, with review collection methods that Loox simply can't match. Photo and video reviews, advanced customization, QR code generation, social platform imports, SEO mini sites, Google Shopping Reviews, Richsnippets, and complete analytics are all available without forcing you into expensive upgrades or complicated pay-per-order pricing.
Our pricing stays simple and transparent:
- Free – Full features with support included
- Breakfast ($9.99/month) – For growing stores
- Lunch ($49.99/month) – For expanding businesses
- Dinner ($99/month) – For established businesses
With superior support (live chat responds in under 2 minutes), multi-platform compatibility, and the revolutionary QR code feature for in-person review collection, we scale alongside your store as you grow. Merchants choose Kudobuzz not just for the features, but for the hassle-free setup, responsive support, and the confidence that they won't face surprise fees or complicated pricing structures down the road.
The smart choice for modern merchants
If you're a store looking for review software that grows with you, Kudobuzz works across platforms and gives you collection methods competitors can't match. The QR code feature alone opens revenue opportunities at pop-ups, retail locations, markets, and events that Loox users simply miss out on. When customers are most excited about their purchase – right there in person – you can capture that enthusiasm immediately.
With transparent pricing that doesn't punish growth, our goal is to give you more predictability and stability without sacrificing features or growth potential. You won't find yourself suddenly paying $40 for every 300 additional orders or discovering that the features you need are locked behind higher tiers.
Everything you need to grow your store, all in one place
Kudobuzz delivers:
- ✅ Complete review collection (email, QR, social, CSV)
- ✅ Photo and video reviews on all plans
- ✅ Drag-and-drop customization
- ✅ SEO optimization and rich snippets
- ✅ Multi-platform compatibility
- ✅ Live chat support on every tier
- ✅ Transparent, predictable pricing
- ✅ Personal onboarding and guidance
Ready to experience the difference? Start with Kudobuzz's free plan – full features, full support included – and see why merchants consistently rate it as one of the most user-friendly and valuable review apps available.