Lock and load, e-commerce enthusiasts! Have you ever wondered if a little Red Light Therapy could be the key to your next level of wellness? Of course! You may have finally found the breakthrough in your wellness regimen with Red Light Therapy. Today, we had a fun time interviewing Michel Peters, and we will be highlighting the transformative power of customer feedback with Michel, the incredibly cool owner of Vivo Red Light Therapy. You can also take a listen to the full interview with Michel on our podcast on Spotify.
Now, let's begin!
Well, Michel's journey began with a personal mission to make Red Light Therapy accessible and readily available to the audience. “Vivo Red Light was born out of a personal journey...using natural supplements available, but it didn’t yield much success,” Michel says.
He explains that Red Light Therapy is a form of light therapy. Michel also listed the four kinds of light therapy and their most significant benefit, which is energy production. Red Light Therapy can also be used in skin clinics, for anti-aging, and many other things. Feels magical!
When we asked Michel about the importance of customer feedback, Michel stressed the significance of customer feedback in influencing his company's decisions. “Customer feedback is very vital. We’ve got a lot of feedback, mainly by talking to clients and listening to what they need,” he noted. Vivo's Red Light Therapy success has been largely attributed to its direct customer interaction, which has allowed Michel to improve and broaden his product line based on actual user experiences.
Michel shared a compelling instance of how customer feedback about their best-selling product affected product development. He explained that a lot of his customers said they were bringing the product on vacation, but the box was too big. So, he created a smaller version, about the size of a laptop, which was to be released soon. This adaptability highlights the power of listening to customer needs and promptly responding.
When talking about techniques for getting customer feedback, Michel brought up a number of approaches: “We have a weekly newsletter, live chat on the website and informational newsletters where customers can always check with me or other employees.” The utilization of many channels guarantees that client opinions are acknowledged and immediately resolved.
We know negative feedback can be a buzzkill, but Michel sees negative feedback as a chance for improvement, despite the difficulties it may present. “Negative feedback is just a matter of misunderstanding...we always assist in resolving the issues,” he explained. Yes, by being proactive, you may convert possible problems into chances to strengthen your relationships with customers.
Success in any business comes from embracing change, paying attention to your customers and constantly improving. Michel’s advice for other e-commerce business owners is straightforward yet profound: “Make sure you’re always available...just listen to your customers". Vivo Red Light Therapy has improved its product offerings and developed a devoted customer base by cultivating a culture of continuous improvement through customer feedback.
To sum up, Michel's experience with Vivo Red Light Therapy is proof of the importance of customer feedback for e-commerce businesses. With the help of Kudobuzz, Michel effortlessly collects reviews to enhance customer satisfaction and drive business growth at Vivo Red Light Therapy. To find out more or to make a purchase, check Vivo Red Light Therapy or get in touch with them via live chat!
